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Order Service |
Order checking, inform you shipping and send email to buyers for the order tracking info,tracking until it arrival. |
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Inform you to handle the order modification and refunding if needed |
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email reminder to customers who submitted the unpaid orders to finish the payment |
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Accompany you to handle the customer complaint |
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Customer service
(English and Chinese language) |
Handling the inquiries via Live chat 8H/5D (China time 8:30-12:00 am, 1:30-6:00pm , you offer us your account of live chat from comm100) |
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handling the inquiries via Telephone 8H/5D
(China time 8:30-12:00 am, 1:30-6:00pm) |
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7 |
Reply products FAQ (you need offer us a FAQ list first, if the question is out of
the list, we will ask you for help) |
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Reply message from "Contact us" |
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Web Banner Updates |
Up to 10 different new banners update per month (5 pieces of main banners, 2 pieces of small banner, 3 pieces of AD banners ) |
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Products Management |
New products update up to 50 per month |
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New products update up to 80 per month |
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New products update up to 100 per month |
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Price adjustment according to your request when needed |
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Set 10 group buy product when Holidays and Festivals |
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Marketing And Promotion |
Publish Ads with website link and products pictures, 1 Ads share per working day per platform :Facebook, Linkedin, tumblr, twitter, sina weibo
(platform register name and password Details provided by you) |
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Updating 1 article blog per working day for your website based on the products keywords, to help web rank top page.
platform ：Hexun blog, sina blog, tumblr
(platform register name and password Details provided by you) |
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Up to 100 emails sent to new customers by newletter per working day
(4 different newsletter designs per month ) |
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Up to 500 emails sent to new customers by newletter per working day
(4 different newsletter designs per month , email address offered by you) |
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Up to 1000 emails sent to new customers by newletter per working day
(4 different newsletter designs per month , email address offered by you) |
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Up to 3500 emails sent to new customers by newletter per working day
(4 different newsletter designs per month , email address offered by you) |
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21 |
Stores on third-party platforms |
Open store on alibaba . You register first, then we decorate |
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Email inquiries reply |
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Update products on alibaba , up to 5 products per working day |
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Update products on alibaba , up to 10 products per working day |
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Update new products on alibaba , up to 20 products per working day |
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Open store on amazon.You register first, then we decorate |
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inquiries reply |
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Order checking, inform you shipping and send email to buyers for the order tracking info,tracking until it arrival |
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Inform you to handle the order modification or refunding |
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Tracking the unpaid clients |
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Accompany you to handle the complains |
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Update products products on amazon ,up to 5 products per working day |
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Update products on amazon ,up to 10 products per working day |
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Update products on amazon ,up to 20 products per working day |
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Open store on ebay. You register first, then we decorate |
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Inquiries reply |
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37 |
Order checking, inform you shipping and send email to buyers for the order tracking info,tracking until it arrival |
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38 |
Products Changing or Refunding service |
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39 |
Tracking the unpaid clients |
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Accompany you to handle the complains |
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41 |
Update products on ebay , up to 5 products per working day |
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Update products on ebay , up to 10 products per working day |
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Update products on ebay , up to 20 products per working day |
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44 |
Daily Report |
Daily report will be uploaded into servicepay management system of above work |
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Staffs working for you |
1 |
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2 |
3 |
4 |
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Monthly Pricing |
$800 |
$1,000 |
$1500 |
$2,000 |
$2,500 |
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Annual Pricing |
$8,000 |
$10,000 |
$15,000 |
$20,000 |
$2,5000 |
