1.Basic

Company series products were developed by Asp.Net,and the database is SqlServer,the version of .Net should be higher than 4.0,and the database version should be higher than SqlServer2005,so the hosting should be Windows,the version of the Windows should be Windows 2003,2008,2012.

2.Configuration

If you have purchased company series products,you can download the website files and database at "My Orders" page,we will provide you the help document to teach you how to make your website to be online,if you still don't know how to upload your website and install the database after read the document,you can buy the service "Upload to server",our tech team will help you make your website to be online,and the usually it will take about 2 hours to complete the operation。

3.Domain

We don't provide the domain service even you have purchased our company series products, you need to buy the domain in the hosting company,we recommend some famous hosting companies for you,  www.net.cn  , cloud.qq.com , Godaddy. After you have purchased the domain,if you don't know how to change the DNS,you can submit the workorder with your hosting account,then we can change this for you.

4.Hosting

We will provide you 1 year free hosting if you have purchased our company series products,or you can buy another hosting,remember that the server should be Windows,and the version should be higher than Windows 2003,we recommend some famous hosting companies for you,  www.net.cn  , cloud.qq.com , Godaddy,both of them provide the cloud server. CPU should be over  than 2-core,memory should be over  than 2G,band width should be over than 10M,and the disk space should be over than 20G. Usually you will get a free database if you have purchased a server,you need to buy the database if the database is not free,the database version should be higher than 2005.

5.Email 

Company series products include mailbox setup,it can send and receive any alarm messages(register,order,transport),so you need at least one main mailbox as SMTP,  and it requires the account number,passport,SMTP address and port of mailbox. You can find all of these in settings in your mailbox, or some mailboxes need opening this service,usually for free. If you still don't know how to handle it,you can send the work order to our technicians. They will handle it for free for you.If you have no mailbox, you can buy from domain name service providers.You will get a mailbox for free when buying a domain name. You can add many sub-accounts in main account as inboxes.

6.Backup and Restore

Company series products support database backup and restore online.We suggest clients back up your data weekly or at a fixed time,then download the backup files from the server to your PC. Even you have lost the data, you can upload local data immediately and restore.

7.Technical Support

Once you have purchased our company series products, you can use it for a whole life.We provide 24-hour technical services for free and will never charge for you at a  later time. This service only applies to solving technical matters ,excluding addition and customization. If you need to customize other functions, we will provide you a new quotation.

1.Does this support free trial?

Yes,this support free trial,on the page you can see the text "Free Trial",just click it,then you can enjoy a 30 days free trial .

2.How long will it take to finish this website?

This website is a mature product,so you can use it right now after you have purchased it.

3.How to pay for this product?

Once you have purchased this product,you can use it lifetime.If you take orders on ISV,you can choose our ServicePay to pay (recharge first and pay later,save %2). You can also choose Paypal and Alipay to pay online, or you can transfer money at the bank.

4.What services included in this product?

Website+Lifetime service+uploading servers+free upgrade+24-hours technical support.

5.Does it support installments?

No,current all company series products do not support installments.

6.Do I need to purchase a domain name?

You need purchase a domain name by yourself.We can recommend some famous domain name providers for you.There are www.net.cn. and cloud.qq.com in China.If the domain name and server are in China,the domain name needs to be registered.If the server is not in China,this is not need.Please refer to the register process of domain name providers if you want to know the details.Also you can buy the domain at www.godaddy.com,a famous hosting company.

7.Which sever should I select?

If you purchase our company series products,current we only support Windows server,the version is Windows 2003,2008,2012 or higher version,and the database should be SqlServer,the version should be 2005,2008,2012 or higher version.

8.Does this product support to provide source code?

All company series products do not support to provide the source code.

9.Can I customize functions what I want  for the website?

Of course you can.Whatever functions you want ,you can send your ideas in Customize Project at ISV .Our technical team will provide you a professinal quotation after they have assessed your requirement.

10.Will you still provide technical support after I have purchased?

We provide 24-hours free technical support,and resolve your questions right the first time.You have several ways to contact our technical team.

1,Workorders:we provide  workorder system to resolve your any after-sale problems.You can present any technical questions to our technical team.We will respond you(only for paid orders) rigth the first time(within half an hour). 

2.Messages:Servicepay has a specialized message system to resolve your all pre-sale and after-sale problems. We have specialized technical team to serve you.You can present any question for us,and we will reply you right the first time. 

3.Cow-online: Cow-online is an artificial intelligence system,which has two types.One is intelligent reply.You can present your questions to Cow-online,then Cow-online will find your questions in our question base and reply you.Another is manul service.If Cow-online can't resolve your problems,you can click manul service to communicate with our customer services.

11.I don't know what products to sell.What should I do?

No worry.We have taken it into consideration.We have strong iVendor,and you can download products directly from  iVendor to sell.At present,there are over 100 hundred products.If you have your own product channel in the future,you can also upload your products to iVendor,then you will be a provider and you can distribute your products.

12.I'm bad at computer,what should I do?

We have a professional expert team.We will provide one-to-one guidance , or you can get help from help center.

13.Is service sustainable?

We have had experience in researching and developing for 15 years,which serves over 9 thousands clients and 2 hundreds nations around the whole world.The annual rate that our clients are increasing reach 30%.So there is a security on our services.

14.Do you provide on-site service？

All company series products do not provide on-site service,because they are software products,all operations will be completed on Internet.

15.Can I copy a new company series product to sell？

If you have purchased the company series product,you need to active your website at the first time,then you can use it,so you can not copy a new website to sell.

16.Are there other package services?

Company series products have many package services,currently,we only shows some hot package services.Of course you can choose other services, Logo Design,Banner Design,Business Card Design,SEO,Marketing,EIB(host your website here),Android App,IOS(iPhone,iPad) Apps,iNet App,Translation Service,Picture Beauty Service,Upload Products Service,Package Design Service,Print Service,and other services.If you want other services,you can check our Service.

1.Powerful Newsletter

Company series products support subscription.If you want to send active news to clients at fixed periods,you can purchase newsletter product,which the data of clients can be transferred simultaneously(from your website) , imported and exported.Newsletter product includes more than one thousand themes, you can change it anytime and anywhere.You just need to set dispatching plans,our system will send it automatically at a fixed time.

2.Powerful Cow-online

Cow-onlineis a real-time communication software. Buyers and you can communicate with each other online immediately via Cow-online.If you purchase Cow-online,we integrate it on your website for free.With this software,you will attract more clients,which helps sales a lot.

3.Cloud Forum

ISV has a powerful Cloud Forum,which shared freely by clients. You will find clients and providers of related sectors,and you will know clients'demands and find better providers.You can post relevant messages to share with others,or you can post questions to ask others.Also, you can answer others' questions.Meanwhile we have specialized team to solve your questions.You can get latest trends of related sectors and learn better marketing knowledge via Cloud Forum.

4.No changes?Of course not

The traditional E-commerce websites are always changeless,you only use it all the time after you purchase it.However it's a progressing age, and technology are updated day by day. You will find that previous something are out of fashion if you look at them with fresh eyes.If you want to change some modules or popular functions,you will pay again.However if you use our company series products,you can use over thousands of free modules(producing daily) and change theme anytime and anywhere,because we will update latest technology all the time,and clients will update for free.

5.Technical Support

Once you have purchased our products, you will use it for a whole life.No following extra charges.Upgrade freely.Change modules freely.We provide 24-hour online service for you.