1.I have a website, do I still need a mobile app for supporting it？

As more and more people are like to use mobile phone for shopping、playing games、chatting…… it’s an opportunity for online-store owner to expand user base and increase web’s traffic by making use of the mobile apps, and the android version

of the mobile app is a good choice.

2. Are there any other services configurated?

 Android app + Lifetime service + Uploading server + Free upgrade  + 24\7 technical support

3.How long needed  for making an android app?

Firstly, we will take previous cases for reference, then give you a time range according to your needs.   Later, when we receive the specific needs of applications submitted by you, we will reply to you an accurate time and quotes.

4.Can I customize functions what I want  for the website?

Of course you can. Whatever functions you want, you can send your ideas in Customize Project at ISV .Our technical team will provide you a professional quotation after they have assessed your requirements .

.Are there other package services?

Of course you can choose other services, for example, other versions (Android App, IOS Apps, iNet App), Translation Service, Picture Beauty Service, Upload Products Service, Package Design Service, Print Service, and other services. If you want other services, you can check our Service.

6.Do I need a domain name?

If you want to share the app across network, you should buy a domain name. Here, we recommend some famous domain name providers for you: www.net.cn. and cloud.qq.com. If the domain name and server are in China, the domain name needs to be registered. If the server is not in China, this is no need. More details please refer to the register process of domain name providers. Also you can buy the domain at www.godaddy.com, a famous hosting company.

7. Do I need buy a server and which one should I choose?

If you want to share the app across network, you should buy a server, and currently we only support Windows server.

8.I want to purchase an android app, how do I pay for you? 

After you place an order in our isoftvally platform, there are several payment methods you can choose: ServicePay (top-up first, pay again. This will save 2%), paypal, alipay, offline bank transfer. If you choose to pay by offline bank, after you transfer the money, you should upload your credentials here, and we will handle it within 8 hours.

9. Are you going to claim any further payments after the project is done? 

No further payment will be claimed from you after project end.

10. If I have purchased other versions, what should I do next?

1).If you have purchased Android version, firstly you need to confirm that whether you will upload it to Google Play, if not, you can download the app .apk file then upload it to your server or to our app store .Otherwise you need to apply a developer account at  Google Developer first(the price is $25/year),then upload it, usually the checking time is about 20 days, then you can download and visit it by your Android phone.

2). If you have purchased IOS(iPhone, iPad) version, you need to upload it to the Apple app store ,then your clients can download it. You need to apply a developer account at Apple Developer Center first(the price is $99/year),then upload it to your store, usually the checking time is about 30 days, then you can visit it by your iPhone or iPad. 

3) If you have purchased iNet version, please download the iNet and install it, then you can download the app in the app store.

4). We will provide you the help document to teach you how to do this, and also we can help you to do this if you have provided us the developer account. 

11.Will you still provide technical support after I have purchased?

We provide 24-hours free technical support, and resolve your questions right the first time. You have several ways to contact our technical team.

1,Workorders:we provide  workorder system to resolve your any after-sale problems. You can present any technical questions to our technical team. We will respond you(only for paid orders) right the first time(within half an hour). 

2.Messages:Servicepay has a specialized message system to resolve your all pre-sale and after-sale problems. We have specialized technical team to serve you. You can present any question for us, and we will reply you right the first time. 

3.Cow-online: Cow-online is an artificial intelligence system, which has two types. One is intelligent reply. You can present your questions to Cow-online, then Cow-online will find your questions in our question base and reply you. Another is manual service. If Cow-online can't resolve your problems, you can click manual service to communicate with our customer services.

If you have any questions, you can click   at the bottom of the page to ask for help.

You also post your workoder by click  ,our expert team will reply to you in 24 hours.